Newcastle upon Tyne, UK – Safinah, a leading provider of coatings consultancy and engineering services, has successfully renewed its ISO 9001 certification from Lloyd’s Register Quality Assurance (LRQA), an attestation to our continuous commitment to quality, efficiency, and customer satisfaction.
A commitment to quality and continuous improvement
ISO 9001 is the world’s most recognised Quality Management System (QMS) standard, designed to help organisations improve their processes, enhance customer satisfaction, and drive continuous improvement. This certification demonstrates that Safinah has implemented a structured and efficient quality management system that meets international best practices.
By obtaining ISO 9001 certification, Safinah has reaffirmed its dedication to delivering high-quality coatings consultancy and engineering solutions while ensuring operational excellence across all aspects of its business.
The Certification Process
The certification process involved a rigorous assessment by LRQA, a globally respected independent certification body known for its high standards. The audit evaluated Safinah’s management systems, operational procedures, and quality control mechanisms to ensure they align with ISO 9001 requirements.
The process included:
- Internal Audits & Process Evaluations – A comprehensive review of Safinah’s internal processes to identify areas for improvement.
- Risk Management & Compliance – Ensuring that Safinah has a risk-based approach to quality management, addressing potential risks and opportunities effectively.
- Customer Focus & Service Excellence – Demonstrating a strong commitment to customer satisfaction and continuous improvement.
- Leadership & Employee Engagement – Showcasing Safinah’s leadership-driven culture that empowers employees to contribute to quality enhancement initiatives.
Following another successful audit in January 2025, Safinah once again was granted ISO 9001 certification, validating our strong and consistent quality management practices since 2007.
What this means for clients and partners?
Achieving ISO 9001 certification is not just an internal achievement for Safinah; it directly benefits clients, partners, and stakeholders by:
- Enhancing Service Quality – Clients can expect a higher level of consistency, efficiency, and reliability in Safinah’s consultancy and engineering services.
- Improving Process Efficiency – Streamlined operations mean faster response times, reduced errors, and better resource utilisation.
- Strengthening Trust and Credibility – Certification from a prestigious body like LRQA reinforces Safinah’s reputation as a trusted and professional consultancy.
- Driving Continuous Innovation – ISO 9001 encourages a culture of continuous improvement, ensuring Safinah remains at the forefront of industry advancements.
A Step Forward for Safinah
“Achieving ISO 9001 certification from LRQA is a testament to our team’s hard work and dedication to quality. This certification reinforces our commitment to delivering superior coatings consultancy and engineering solutions while continually striving for excellence.” Safinah Managing Director, Andy Hopkinson commented.
“ISO 9001 re-certification is testament to the whole team’s ongoing commitment to quality. During a time of progressive business growth, being able to consistently provide services that meet customer and regulatory requirements is something for us all to be proud of.” Sophie Carvalho de Matos, Safinah HR & ISO Manager .
Looking ahead, Safinah will continue to uphold the highest quality standards, leveraging this achievement to enhance its service offerings and global reach.
